Privacy Policy

Who We Are

This website is operated by Hayley Taylor Counselling and Psychotherapy. Our website address is: https://www.hayleytaylorcounselling.co.uk.

We are committed to maintaining the privacy and protection of your personal data. This policy explains how your data is collected, used, and stored—particularly if you book a counselling session or become a client.

Booking a Counselling Session

If you book a counselling session through this website or via email, we collect and process personal information such as your name, contact details, and relevant appointment details to manage bookings and communicate with you.

Any information shared through the booking form, contact page, or by email is treated confidentially and in accordance with professional ethical standards.

If you go on to become a client, a separate client privacy and confidentiality agreement will be provided, outlining how your data is stored and protected as part of your therapeutic relationship.

Cookies

We use cookies to improve your experience on this website. For example:

  • If you leave a comment, your name, email address, and website can be saved in a cookie for convenience—so you don’t have to re-enter them.

  • If you log in, cookies are used to manage your session and display preferences.

Cookie durations:

  • Login cookies last for 2 days.

  • “Remember Me” keeps you logged in for 2 weeks.

  • Screen option cookies last for 1 year.

  • Cookies for post editing expire after 1 day.

Cookies do not store sensitive personal data. You can clear or block cookies at any time via your browser settings.

Embedded Content from Other Websites

This website may include embedded content (e.g., videos or blog articles) from other sites. These behave the same as if you visited the third-party site directly.

These external sites may collect data, use cookies, and track your interaction. If you are logged into those platforms, your activity may be associated with your user profile there.

Who We Share Your Data With

We do not share your personal information with third parties for marketing purposes. Your data will only be shared in limited circumstances—for example:

  • If you request a password reset, your IP address is included in the reset email.

  • If legally required (e.g., for safeguarding or court order), we may share minimal necessary information in line with professional guidance.

How Long We Keep Your Data

  • Comments and their metadata are retained indefinitely to support conversation history.

  • If you register for an account (if applicable), we store your profile data securely. You can view, update, or request deletion of your personal information.

  • Information related to therapy sessions is stored in line with professional and legal requirements (typically up to 7 years after our last contact) and will never be used for marketing.

Your Data Rights

You have the right to:

  • Request access to your personal data.

  • Ask us to correct or delete your data.

  • Withdraw consent for future contact or data processing (except for legal obligations).

  • Request a copy of the data we hold about you.

To exercise any of these rights, please email [your contact email address].

Where Your Data Goes

Visitor comments may be checked via automated spam detection tools. All form submissions are sent securely to our email and not stored on the website.